DSL Shop - Pre and Post Sales Support In order to maintain the advantages of online purchasing, DSL Shop operate Pre and Post Sales Support online. In the majority of cases answers to the most frequently asked questions we receive can be found here. If you are unable to find the answer to a specific question please email us at care@dslshop.co.uk. As appropriate these pages will subsequently be updated for the benefit of all customers. Net Lynk Limited has created this privacy statement in order to demonstrate the company's firm commitment to privacy. The following discloses the information gathering and dissemination practices for the Net Lynk web sites www.dslshop.co.uk and www.Karoo.dslshop.co.uk Information collected by order forms, download forms and surveys The site's order forms require users to provide contact information (their name, postal and e-mail address) and financial information (credit card number). Contact information from the order form is used to send orders and information about the company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. The information is kept confidential and is used only to support the customer's relationship with us. Except as required by law none of the information collected on our order forms will be passed to third parties without the user's consent. The site's download forms require users to give us contact information (their name and e-mail address). Contact information from this form is used to send information about our products and the company to our customers. Users may opt-out of receiving future mailings at the time of downloading or subsequently; see the choice/opt out section below. Except as required by law none of the information collected on our download forms will be passed to third parties without the user's consent. Occasionally we run online surveys which may ask visitors for contact information (like their email address) and demographic information (like their post code, age, or income level) and questions about their use of our products and web site. The customer's contact information may be used to contact the visitor when necessary but is not used for mailings. This demographic, product and web site information is used to help improve our products, customer service and web site. We may from time to time provide aggregate statistics about our customers, sales, trends and related site information. These statistics will not include any information which could identify any customer personally. Except as required by law none of the information or statistics collected on our survey form will be passed to third parties without the user's consent. Other Information Our web site logs each user's IP address and domain name in order to provide aggregate site usage statistics, such as the number of unique users, and in order to help diagnose problems with servers and assist in the administration of the web site. The site uses temporary cookies on secure ordering pages to keep track of user session information during the purchase process. This saves you having to enter your password in each page. We do not use these cookies to record your progress through the site or for any other purpose. The cookie information is lost when you leave the site. Third Parties We do not sell, rent or trade personal information to others. We may, however, choose to do so in the future with trustworthy third parties. You can opt-out of receiving future mailings from any such third parties at the time of downloading or subsequently; see the choice/opt out section below. Also, we may provide aggregate statistics about our customers, sales, and related site information to reputable third party vendors, but these statistics will not include any personally identifying information. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All our transactions are protected by SSL (Secure Socket Layer) encryption. All pages that contain customer information are password protected. Some customer information can be viewed online if a correct user name and password is entered but financial information cannot be viewed online under any circumstances. Password hints and customer information can only be sent to the email address registered for the user, and this cannot be changed unless the user logs in. Financial information will never be sent under any circumstances. This site does contain links to other sites. We are not responsible for the privacy practices or the content of web sites, which may be linked from this site. This privacy policy only covers our web site at http://www.Karoo.dslshop.co.uk. Other links within this site to other web sites are not covered by this policy. Opting Out of Mailing Lists This site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. The site also gives users the following options for removing information from our database if they no longer wish to receive information from us. The site further gives users the opportunity to opt-out of receiving future mailings from third parties: If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: Net Lynk Limited Or email: privacy@dslshop.co.uk or webmaster@dslshop.co.uk Your Consent By using our Web site, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this web site, so that you are always aware of what information we have and collect, how we may utilise it and under what circumstances we may decide to disclose it to third parties. Summary We are committed to responsible data management. Data relating to identifiable individuals is only obtained, stored, processed and accessed: · For defined and justifiable purposes; Unless required or permitted by law, personal data concerning race, politics, religion, health or sexuality is not processed without express consent. We value your trust in us. If you have a query or would like more information please email our helpdesk. The product specifications provided throughout this site are taken from the original manufacturers datasheets. Whist we endeavor to provide as much information as possible on the products we sell, these specifications are often changed at short notice by equipment manufacturers. Product specifications should therefore always be checked directly with the manufacturer. Whilst we make every effort to supply equipment as detailed in the specifications, you may receive an updated or equivalent model due to circumstances beyond our control. Unless specifically shown or agreed to the contrary we are unable to supply specific firmware revisions of equipment supplied. Compatibility between equipment supplied and peripheral devices, and differences between firmware revisions should be identified directly with the equipment manufacturer. All prices shown on this site (www.Karoo.dslshop.co.uk) are inclusive of VAT. Carriage charges are shown separately depending on order type. Customers who believe that they are exempt from VAT should contact us directly before placing an order. We accept the following credit and debit cards
for online payments: Visa / Mastercard / American Express
/ Switch / Solo / JCB.
Occasionally we may require additional proof of address / identification in order to complete your transaction. Should this need arise we will contact you directly. Whilst any resulting delay in processing your order is regrettable, these checks are made to protect your account with us, and to maintain the lowest prices possible for all customers. All equipment is normally (subject to stock availability) despatched for delivery within 2 working days (Mon-Fri) using ParcelForce courier delivery service. The exception to this are items suitable for delivery using Royal Mail standard delivery. Where we have been provided with a broadband 'Service Activation' date either by you or by your service provider, we will arrange delivery (up to 7pm) on the working day before this date. If you are not available to sign for the receipt of your order, ParcelForce will provide you with details of how to collect your equipment, or how to arrange for redelivery. If you request alternative delivery location directly with ParcelForce any associated delivery charges need to be settled directly with ParcelForce. You can track the status of your order online here. NOTE: DSL Shop are only able to process orders from customers resident within the UK. You will automatically receive e-mail order confirmation from us when you place an order online. Please check that the order and payment details are correct. If you need to contact us, please have the order reference available to quote when contacting us by phone: 0870 240 1060 or email: sales@dslshop.co.uk You can track the status of your order online here. The DSL Shop returns policy: If a replacement or repair is necessary you will be requested to send the product to the RETURNS DEPT. at the address below, together with a completed Returns Authorisation Number request form. Any products returns without a completed RAN request form will not be processed. Click here to download our RAN request form (Please obtain the authorisation number before despatching equipment to DSL Shop) You should then repackage only the faulty unit together with a copy of the completed RAN form. Mark clearly on the outside of the package the Returns Authorisation Number - if this is omitted it may result in your return being delayed or refused at our goods inwards facility. PLEASE NOTE: If you have an enquiry relating to your order, payment or delivery, please contact us directly. Our contact details can be found here. When to contact the manufacturer If you have a product related enquiry you should contact the equipment manufacturer directly. If you are unsure or uncertain that you will be able to configure your product purchase for use on a Broadband Line Only service, we offer an individual pre-configuration service, which can be purchased at the time of order. Please call us to discuss your individual requirements. Your equipment will then either be preconfigured with your broadband account information, or you will be provided with an individually customised Install Wizard CD-ROM. Thomson (SpeedTouch) offer a premium rate telephone technical support service for UK broadband subscribers: 8am to 8pm, Monday-Saturday on 0906 3022114. All calls are charged at 50p per minute. Calls may be recorded. Maximum call duration is 20 minutes. Please ensure you have the bill-payers permission before using this service. Our staff are always pleased to hear from customers who have enjoyed dealing with DSL Shop. If you would like to drop us a mail with your testimonial, please email us here. Whilst we process a large number of order daily without problem, we do recognise that occasionally mistakes do occur that are beyond our control. In such instances are aim is to correct the problem as quickly as possible. If you believe that we have made an error in processing your order please contact us by telephone on: 0870 240 1060 or by e-mail at: helpdesk@dslshop.co.uk Please have your order confirmation reference to hand, this will enable customer services team to deal with your issue as quickly as possible. Your general feedback is valuable to us and we welcome these comments to enable us to consider future improvements to our service. Please provide feedback by email through our helpdesk here. All orders processed are inclusive of VAT. If you believe that your are exempt from UK VAT please contact a member of our customer services team on 0870 240 1060. |
